Privacy & cookies notice

Who we are

This website is run by Pristine Moments Cleaning, a cleaning business owned by Stephen Jones and based in Coulsdon CR5, Surrey. We are the "controller" of the personal information described in this notice.

To contact us about your information: call 01737 557 729, WhatsApp 07821 265 615 or email pristinemomentscleaning@gmail.com.

What we collect through the enquiry form

• Your name
• Your phone number
• Your email address (optional)
• Your postcode
• The service you are interested in, and any details you type in the message box (for example your oven make and model or the size of your driveway)

The form also uses a hidden time stamp and a hidden empty field to block automated spam. These are not used to identify you. If you call, WhatsApp or email us instead, we receive the details you choose to share that way.

Why we use it

We use your details only to reply to your enquiry, give you a quote and, if you go ahead, arrange and carry out the work. Our lawful basis is taking steps at your request before entering into a contract with you, and our legitimate interest in responding to people who contact us. We do not sell your information, and we do not add you to a mailing list or send marketing.

Where it goes

When you send the form, your enquiry is emailed to Pristine Moments' business email inbox (Gmail, provided by Google) using our website host's email service (Fasthosts). A copy also goes to Eagle Eye Ads (Eagle Eye Digital Marketing), who build and manage this website for us, so they can check the form is working. These providers process the data on our behalf. Your information is not shared with anyone else unless the law requires it.

How long we keep it

We keep your enquiry details for up to 12 months and then delete them, unless we need to keep them longer for an ongoing booking or for legal reasons (for example, records we must keep for our accounts). You can ask us to delete your enquiry at any time.

Your rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018) you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong
• ask us to delete your information
• object to, or ask us to limit, how we use it
• withdraw your consent to analytics cookies at any time

To use any of these rights, contact us using the details above. We will reply within one month.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator: ico.org.uk/make-a-complaint or call 0303 123 1113.

Cookies

The website itself works without cookies. Our fonts are hosted on this website, so no third-party font service is contacted.

With your consent only, we use Google Analytics 4 (provided by Google Ireland Limited) to count visits and see which pages are useful. Google Analytics sets these cookies after you click Accept:

Cookie	Purpose	Expires
_ga	Distinguishes visitors so visits can be counted	2 years
_ga_3SB10JX7NH	Keeps track of the current visit	2 years

Analytics is off by default. We use Google Consent Mode with analytics and advertising storage set to "denied" until you choose, and the Google Analytics script is not loaded at all unless you accept. We do not use advertising cookies. Google may process analytics data outside the UK under its own safeguards; see Google's privacy policy.

Your choice (accept or reject) is saved in your browser's local storage so we don't ask on every page. You can change it at any time: Cookie settings

Links to other sites

Links to WhatsApp, Google Maps and Google reviews take you to services run by other companies, which have their own privacy policies.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.